Contact Us

We're here to help and answer any questions

How can we help?

Choose an option and we’ll get back to you by email.

See it in action

We'll walk you through the platform and answer your questions, one-to-one

Request a walkthrough

Group practices

Running a multi-therapist practice? Let's design something that works for your team

Tell us about your practice

Work with us

Interested in integrating with TherapyVault or exploring a collaboration?

Start a conversation

Email

hello@therapyvault.ai

General inquiries

Support

support@therapyvault.ai

Technical assistance

Sales

sales@therapyvault.ai

Enterprise inquiries

We reply quickly

We aim to respond to all inquiries within:

Sales enquiries: within 2 hours
Support: within 4 hours

During UK business hours

Business Hours

Monday - Friday

9:00 AM – 5:30 PM (UK time)

We're here during UK business hours

Questions we hear a lot

Of course! We offer personal 1-to-1 walkthroughs where we show you the platform and answer your questions. Drop us a line at sales@therapyvault.ai to book a time that suits you.

Most therapists are up and running within 15 minutes. You'll find guided tutorials inside the platform, and our support team is always on hand if you need help getting set up.

Not at all. We offer month-to-month billing — cancel whenever you like. Annual plans give you a discount, but you can switch back to monthly if things change.

Every plan includes full documentation, video guides, and email support. If you'd prefer a personal training session for yourself or your team, we're happy to arrange that too. We typically reply within 4 hours during business hours.

Yes — we can help you transfer client information from your current system. Get in touch and we'll work out a migration plan that suits your setup.