AI Ethics & Transparency
How we use AI responsibly to support therapists
Our Commitment
We believe AI should enhance the therapeutic relationship, not replace it. Our platform is designed so that therapists stay in complete control, client privacy is protected, and AI serves as a helpful assistant—never a decision-maker.
How We Use AI
AI in TherapyVault.ai is focused on administrative support, freeing therapists to concentrate on what matters most: their clients.
Session Summaries
AI generates draft summaries from sessions, which you review and edit before saving. This reduces documentation time significantly.
Clinical Note Structuring
AI helps structure notes into appropriate clinical formats, ensuring consistency while you maintain full editorial control.
Theme Identification
AI can identify recurring themes across sessions, helping with treatment planning. All insights are suggestions for your professional consideration.
Our AI Principles
AI Assists, Never Replaces
Our AI tools are designed to support therapists with administrative tasks. The therapist always remains in complete control of clinical decisions and therapeutic judgment.
Full Transparency
We are clear about how AI is used in our platform. There are no hidden algorithms making decisions about client care.
No Training on Your Data
Your client data is never used to train AI models. We do not sell, share, or use your information for any purpose beyond providing the service.
Transient Processing
Audio and sensitive data are processed transiently and automatically deleted after use. We only retain what is clinically necessary.
Human Oversight
Every AI-generated output is presented to the therapist for review. AI suggestions require human confirmation before being incorporated into clinical records.
Ethical by Design
From the beginning, ethical use of AI has been a core priority. Every AI feature goes through extensive internal and clinical testing before release.
Frequently Asked Questions
Our AI assists with administrative tasks such as generating session summaries, structuring clinical notes, and identifying key themes from sessions. It helps reduce documentation time so therapists can focus on client care. The AI does not make clinical decisions, diagnoses, or treatment recommendations.
No, absolutely not. Your client data is never used to train AI models. We use established AI providers with strict data handling agreements that prohibit training on customer data. Your information is processed transiently and deleted after use.
When you consent to audio note-taking, the recording is processed in real-time to generate clinical notes. The audio is automatically deleted immediately after processing—it is never stored or retained. This temporary recording simply allows the AI to assist with documentation while you focus on the session.
Yes. Audio recording consent is optional and can be changed at any time. If you choose not to use AI-assisted note-taking, you can continue to use the platform with manual note entry. The choice is always yours.
You do. All AI-generated summaries and notes are presented to you for review before being saved to clinical records. You have full control to edit, approve, or reject any AI output. The therapist is always the final authority on clinical documentation.
We are aware that AI systems can reflect biases from their training data. We actively monitor our AI outputs for potential issues and work continuously to ensure equitable and culturally sensitive results. If you ever notice concerning patterns, please contact us.
Every AI feature undergoes extensive internal testing and clinical review before release. We monitor AI outputs for quality and accuracy, and we maintain feedback mechanisms for therapists to report issues. Safety and clinical appropriateness are our top priorities.
We align with GDPR data protection requirements, BACP ethical guidelines, and emerging AI regulations including the EU AI Act. We stay current with regulatory developments and update our practices accordingly to maintain the highest standards.
Questions About Our AI Practices?
We're committed to transparency. If you have questions about how we use AI, our data practices, or anything else, we're here to help.
Contact us at support@therapyvault.ai
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